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An external grievance mechanism provides a means by which individuals or communities affected by an organisation's operations, products, services, or other activities can raise questions, concerns, and problems and have confidence that these will be addressed in a prompt, fair, and transparent manner. An external grievance mechanism does not replace judicial or other non-judicial forms of remedy. However, it can offer the prospect of an efficient, immediate, and low-cost form of problem solving for both the organisation and its stakeholders. Having the mechanism in place, easily accessible (such as on a website), and clearly explained is a good way to build trust with stakeholders and strengthen the organisation's reputation. It is also a key element required by a growing number of investors and finance providers in order to manage business risk. Grievances can help an organisation to identify potential problems and can offer valuable information on how to improve operations, products, and services.